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Author Archives: Marissa Vidler

Marissa Vidler

About Marissa Vidler

Along with a keen ear for the customer’s voice, Marissa draws on her broad research background and industry experience to quickly grasp client and project needs. She is known for her ability to combine custom research capabilities into a powerful arsenal of targeted solutions. Marissa shares her passion for success with all her clients, consistently delighting them with creative insights and actionable results.
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Listen to Me: How Consumer Insights Can Save a Brand

As an avid shopper and passionate researcher, it has been truly incredible to follow the roller coaster ride that is J.C. Penney, with the ridiculous highs (increased media spend) and tragic lows (sales and reputation). I’m still dumbstruck that JCP

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Challenging Directions: Identifying the Path to Purchase

I’ve been living in the Midwest for a little over four years now, so it was inevitable that I would soon begin having Midwestern problems. That day came last weekend when I went downstairs to find my basement flooded after

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Market Research Helps Brands Write Songs that Make the Whole World Sing

The opinions expressed in this blog may or may not represent the opinions of The Pert Group. I love Barry Manilow. I always have and always will. Yes, I am a Fanilow. While many mock him for being cheesy or

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Understanding Your Consumer with Market Research

I went to dinner a few nights ago with some friends. It was a nice restaurant that had a number of fancy-shmancy martinis to pick from. I asked the table what kind of martini I should get and, in unison,

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The Retail Industry is a Moving Target: How Market Research Can Help Hit a Bullseye

In early June, I wrote a post about how market research could have helped J.C. Penney avoid the mess that is their new pricing structure (For Sale: The Shopper Experience at J.C. Penney). Since then, one of the key architects

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For Sale: The Shopper Experience at J.C. Penney

Like many Americans, I love a good deal. I recently received a 30% coupon from Kohl’s. While I didn’t think I needed new clothes, Kohl’s thought differently, so I shopped. After my purchases were totaled, the receipt showed that I spent $150,

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Cultivating Customer Relationships through Satisfaction Surveys

I recently took a much-needed vacation to an all-inclusive resort in Cozumel, Mexico. You know the kind – you are waited on hand and foot every moment of the day and enjoy no less than eight huge meals a day

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Customer Satisfaction Research: Why Honesty is the Best Policy

On a recent trip to my local grocery store, when the sales associate pointed out a survey URL at the bottom of my receipt, my researcher Spidey senses started tingling. I’m always interested in who is conducting research and what

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