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Tag: listening
I recently watched a brilliant clip of the incomparable John Cleese (of Monty Python fame) lecturing on creativity. To be fair, I am such an enormous Python fan I’m pretty sure I would watch anything featuring him even if the
As an avid shopper and passionate researcher, it has been truly incredible to follow the roller coaster ride that is J.C. Penney, with the ridiculous highs (increased media spend) and tragic lows (sales and reputation). I’m still dumbstruck that JCP
I’m very excited about my new job at The Pert Group as a Qualitative Researcher. As a matter of fact, many important people in my life are excited that I’m so excited. Trouble is, they don’t quite get what I
Remember when a bad customer experience meant you called and asked for the manager? Or if the experience was really bad, you sat down at your Royal typewriter and pounded out a letter to the CEO? It used to be
The opinions expressed in this blog may or may not represent the opinions of The Pert Group. I love Barry Manilow. I always have and always will. Yes, I am a Fanilow. While many mock him for being cheesy or
One of my very first posts on The Pert Group blog was about the importance of listening to your consumers. While that post pointed out that failing to listen could leave you in your competitors’ dust, let’s talk about another
I recently took a much-needed vacation to an all-inclusive resort in Cozumel, Mexico. You know the kind – you are waited on hand and foot every moment of the day and enjoy no less than eight huge meals a day
Listening. We’re told to listen even before we understand what the word means. When we do understand what the word means, we too often pretend that we don’t understand. And when we’re too old to pretend we don’t understand, we